Delete your account
You can delete your MetriMe account and everything stored with it at any time. There are two ways to do it.
From inside the app
- Open MetriMe and sign in.
- Go to the Profile tab.
- Choose Delete account and confirm.
The account is removed immediately, along with every profile under it.
By email
If you cannot sign in, write to privacy@metrime.io from the address your account uses, with the subject Account deletion request.
We verify that the request comes from the account holder before acting on it — otherwise anyone who knew your email could delete your records. We will confirm within 30 days, usually sooner.
What gets deleted
Deleting your account removes:
- your account and email address;
- every profile under it;
- all lab test results held for those profiles;
- every report image and PDF you uploaded;
- your saved trends and preferences;
- all active sign-ins.
This cannot be undone. There is no recovery window and no archived copy to restore from. If you want to keep your history, export or photograph what you need first.
Copies may remain in encrypted backups for a short period before those rotate out, and we may retain minimal records where the law requires it. Neither is used to reconstruct your account.
Deleting only part of it
You do not have to delete everything. In the app you can remove a single uploaded report, or delete one profile and keep the others — useful when you track results for someone you no longer care for.
An account must always keep at least one profile; deleting the last one is not possible, so delete the account instead.